The Estée Lauder Companies and Microsoft Copilot Studio transform intelligence | Microsoft Customer Stories
Finding insights across silos can slow innovation. This customer story shows how The Estée Lauder Companies uses Microsoft Copilot Studio to build an agent that consolidates data and delivers intelligence in real time. Teams now access actionable insights instantly, enabling faster and more informed decisions. Read the story to see how Copilot Studio helps organizations reimagine intelligence and contact RYCOMM LLC to explore how you can bring similar capabilities to your customers.
ConsumerIQ is an AI agent developed by The Estée Lauder Companies in collaboration with Microsoft Copilot Studio. It utilizes the Azure OpenAI Service to analyze various documents, identify trends, and provide strategic recommendations. By centralizing information, ConsumerIQ allows product developers and marketers to access insights quickly, reducing the time needed to gather data from weeks to just minutes.
How does ConsumerIQ improve efficiency?
ConsumerIQ significantly improves efficiency by eliminating duplicate efforts and automating tedious data-gathering tasks. This allows teams to focus on strategic initiatives rather than spending hours sifting through documents. As a result, employees can make data-backed decisions more rapidly, which is crucial in the fast-paced beauty industry.
What are the future plans for ConsumerIQ?
The Estée Lauder Companies plans to expand ConsumerIQ's capabilities by integrating additional data sources and scaling its use across all brands and functions. The low-code/no-code features of Copilot Studio enable the development of a scalable solution that can be applied to other business areas, such as supply chain and manufacturing.

The Estée Lauder Companies and Microsoft Copilot Studio transform intelligence | Microsoft Customer Stories
published by RYCOMM LLC
Trusted by many small and medium size businesses in New England and nationwide, RYCOMM is an IT services company, focused on helping businesses with their IT needs and challenges.
We have been providing simplified IT solutions for unique customers since 1998. We use the latest technology in the market and have years of experience supporting companies. Our expertise is unmatched in the Managed IT Service provider space because we have seen what works and what doesn’t, both operating as a service provider and on the receiving end, managing outsourced IT Service providers ourselves to fill in gaps in large enterprise deployments.
Our company has been designed to provide a better user experience, save money, prevent downtime, and provide a comprehensive IT solution to fit your business’s needs.
We provide a variety of IT support and managed IT solutions tailored to fit your business needs. We offer managed services, including end-user support, cloud migrations, disaster recovery, network and server monitoring, help desk, telephony, business continuity services and strategic planning. We also offer Managed IT Service plans with complete management on a per user, per month pricing model.
RYCOMM also provides a large selection of hardware and software choices for your IT environment. Our technology experts design and configure solutions using the latest technologies from industry leaders.
We are a comprehensive Technology Consulting firm providing complete IT outsourcing, that manages all your technology needs, so you can focus on your business.